Service standards
Complaints Policy
Grierson Teacher Coaching aims to handle concerns fairly, promptly and professionally.
Last updated 31 August 2026
Purpose
This policy explains how teachers, school leaders, schools and partner organisations can raise a complaint about the coaching service or platform experience.
How to Submit a Complaint
Complaints should be emailed to info@griersonteachercoaching.co.uk or posted to Grierson Teacher Coaching, Myatt Cottage, Angley Road, Cranbrook TN17 3LR, United Kingdom. Please include your name, organisation where relevant, a clear description of the concern and any supporting information.
Investigation Process
Complaints will be reviewed by an appropriate member of the team. We may request further details, review relevant records and speak with those involved before reaching a conclusion. Information will be handled with care and shared only where necessary.
Resolution Times
We aim to acknowledge complaints within five working days and provide a response within twenty working days. If a complaint is complex or requires more time, we will explain the reason for the delay and provide an updated timescale.
Contact Information
You may also telephone +44 7970 413492. If a school commissioned your place, you may involve its named contact, but you can still contact us directly.