Customer promise
Customer Guarantee
Our guarantee explains the standards teachers, school leaders and partner organisations can expect from Grierson Teacher Coaching.
Our Commitment
We are committed to providing professional, respectful and practical coaching support that recognises the pressures and responsibilities of education work in the UK.
Satisfaction Promise
If the service does not meet the agreed expectations, we will listen carefully, review the concern and work with you to identify a fair next step. This may include additional support, clarification of expectations or another appropriate remedy.
Support
We aim to respond to support requests promptly and clearly. Users should raise access issues, account questions or service concerns as soon as possible so they can be handled without unnecessary delay.
Contact Information
Guarantee and support enquiries should be sent using the contact details provided during onboarding or in the relevant service agreement.